客户服务英文简历

导语:简历的整洁度,美观度,完整度决定了这是否是一份好简历,今天小编就为大家带来销售行政专员个人简历模板,欢迎阅读!

  Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

  SUMMARY OF QUALIFICATIONS

  Demonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.

  Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.

  Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.

  Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.

  Exceptional communication/interpersonal and organizational skills.

  EXPERIENCE

  1989-Present OXBRIDGE,INC.

  Interface with merchandising personnel,at all levels,and provide technical information on company products and services.

  Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.

  Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.

  Coordinate delivery schedules and monitor delivery personnel.

  Organize promotional demonstration activities for home and Hew York marketing office.

  Respond to and resolve customer complaints.

  Manage office operations and produce correspondence.

  Control stock and conduct purchasing procedures.

  Assist sales department in establishing client base/sales territories.

  EDUCATION

  1993-Present PROPHET JUNIOR COLLEGE

  Associate Degree Program

  Computer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.

  Notice

  Background summary accentuates candidate's acquired professional skills and impressive track record.

  Listing relevant courses adds weight to candidate's educational credentials.

温馨提示:职场心理学

1 跷跷板互惠原则

  跷跷板互惠原则的本质就是互相交换的过程,互相给予对方需要。和谐的相处就是付出和收获平等,交换不平衡就会造成失衡。人与人之间的互动,就如同坐跳跷板一样,这个过程就是高低交替,帮助别人的同时接受比人帮助,一个永远不肯吃亏是自私的人,即便真讨到了不少好处,也不会快乐。因为自私的人如同坐在一个静止的跷跷板顶端,虽然维持了高高在上的优势位置,他想到的只有自己那么,跷跷板就是出于失衡的状态。跷跷板的原则简单的来说就是互惠互利。

2 刺猬法则

刺猬法则以用这样一个有趣的现象来形象说明:两只困倦的刺猬。由于寒冷而相拥在一起,可是因为各自身上都长着刺,刺得对方怎么也睡不舒服。于是,它们分开了一段距离,但寒风刺骨,它们又不得不凑到一起几经折腾,两只刺猾终于找到了一个合适的距离:既能互相获得对方的体温,又不至于被扎。所以人与人之间也是需要一个安全距离。所以我们要学会尊重差异,尊重别人的隐私,最后距离产生美。

3 白金法则

白金法则用一句简单的话来概括就是:别人希望你怎么对他,你就怎么对他 ,白金法则是美国最有影响的演说家之一、商业广播讲座撰稿人托尼.亚历山德拉博士提出的,他还撰写了专著《白金法则》。白金法则的精翻为:心态决定一切。学会善待自己,学会善待他人。尊重他人,尊重自己。

4 首因效应

上面介绍的就是职场人际关系心理学的原则,首因效应也可以简单说就是第一印象。在第一次见到一个的时候,在我们的脑袋在45秒钟内产生了第一印象。并且这个第一印象在日后是占据着主导地位。假如说被留下来一个不好的第一印象,就是以后花上十倍的努力,也不容易消除影响。在现实的人际交往活动中,给交往对象留下良好的第一印象,对于工作顺利、有效地开展,起着不可低估的作用。我们要努力在第一印象上下功失,力争给人留下最好的第一印象。

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